Hello, my grievance is a couple of buyer being aloud to constantly exercise amongst others in his medical apparel . Planet Fitness membership was abruptly cancelled on Jan 17, 2022 without warning at the check-in desk. The reason — “complaining to employee”? The supervisor said that “she was going to have none of it”. I was given no likelihood to debate the matter.
Why wasn’t my name in the system since I registered as a guest on November 19th? Why didn’t I even have any problems for 4 months, however then the entire sudden have issues twice in March? Why didn’t my husband have to do give his identity data at any time, but I had to enroll with my id data three times? I really feel embarrassed and dissatisfied at how I am being handled. As acknowledged, I am not a criminal, however I feel like I am being treated as such.
I forfieted my home fitness center fully and have not been again to a planet fitness ever again. I was utterly disenchanted with the end result. This all occured during covid and i’m not sure if my information was used for them to try to hold the club open but i actually am dissatisfied with the results of this matter. I want this fitness center that i’ve by no means stepped foot into to stop charging me together with the truth that i refuse to meet in individual to resolve a membership i never created on-line. The request of the administration staff was extraordinarily rude and they refused to deal with this matter properly.
I spoke with Parker who confirmed this was an error on their half and he would request a refund and I would receive an email in 2 business days. He also confirmed no activity on the account. PF was scheduled to open 1st week of March but had a late opening and didn’t open till April 15th. I received no e mail letting me know the situation had opened. I don’t want an apology or even a response, just for you to know that you’ve misplaced a probably long-time customer due to an employee’s, or more than likely, corporate idiocracy.
When i first realized of the problem i reached out to this location in tears of potential identiy theft. I actually have info that has come up in several knowledge breaches and i strongly believe that they are apart of the fraud . I even have a clean contract beneath together with a signed agreement from the location that i really went to.
I explained to him that I worked out with my son as a visitor or waited in the foyer for him on many events over the four-month interval. Even though I visited with my son several occasions astro a40 software, he insisted that I was not a registered visitor. At this time, I was only waiting for my son within the lobby. I felt very unwelcomed and as if I was being treated like a legal.
It is stored clear, is professionally staffed and retains the “no judgment” theme entrance and middle. I find it simple to work out and build my tolerance. Every time I even have been there, I even have discovered an abundance of available machines, so I really have by no means needed to wait.
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