Welcome to Oceanic Cleaning Service! These Terms of Service govern your access to and use of our website (oceaniccleaningservice.com) and all cleaning services, tools, and features offered by our company. By visiting our website or booking any of our cleaning services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our services or website.

1. Introduction

These Terms of Service (“Terms”) form a legally binding agreement between you (“Client”, “Customer”, or “User”) and Oceanic Cleaning Service (“Company”, “we”, “our”, or “us”). They outline the rules and obligations that apply to your use of our website and our cleaning services, including residential, commercial, and specialized cleaning solutions. By using our website or requesting a service, you acknowledge that you have read, understood, and accepted these Terms.

2. Our Services

Oceanic Cleaning Service provides professional cleaning services designed to meet the unique needs of each customer. This includes residential cleaning, office cleaning, carpet and upholstery care, deep cleaning, move-in/move-out cleaning, and other custom cleaning packages. All services are performed by trained professionals who adhere to our quality and safety standards. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. Any updates or changes will be posted on our website.

3. Service Booking and Scheduling

To book a cleaning service, customers can use our online booking system, email, or phone support. Once a booking is confirmed, a confirmation email or message will be sent containing details of the scheduled cleaning, pricing, and any special instructions. It is the customer’s responsibility to ensure that the booking details are accurate. Any changes to the schedule should be communicated at least 24 hours in advance. Late changes or cancellations may be subject to a rescheduling or cancellation fee.

4. Pricing and Payments

All prices for our cleaning services are listed on our website or communicated directly to the customer. Pricing may vary depending on the size of the area, type of cleaning required, and any additional services requested. Payment must be made as per the agreed method — online payment, cash, or bank transfer — before or immediately after service completion unless otherwise specified in writing. Oceanic Cleaning Service reserves the right to withhold or suspend future services for non-payment or overdue accounts. All prices are subject to applicable taxes, and customers will receive a detailed invoice upon completion of service.

5. Cancellations and Refunds

We understand that plans can change. Customers may cancel or reschedule their cleaning appointments by giving at least 24 hours’ notice. Cancellations made less than 24 hours before the appointment may incur a cancellation fee equivalent to 50% of the service cost. If a service is canceled by us due to unforeseen circumstances, a full refund or free rescheduling will be offered. Refunds will only be processed for payments made in advance and are subject to verification and approval by our management.

6. Customer Responsibilities

To ensure a smooth and efficient cleaning service, customers are requested to: • Provide clear access to the property or area to be cleaned. • Ensure that valuable or fragile items are safely stored away. • Notify us in advance about any special cleaning requirements, allergies, or sensitive surfaces. • Provide electricity, water, and other necessary utilities at the property during the service. Failure to meet these conditions may result in delays or additional service charges.

7. Service Guarantee and Quality

Oceanic Cleaning Service strives to deliver the highest quality cleaning experience. If you are not satisfied with the service provided, please contact us within 24 hours of completion, and we will address your concern promptly. Our satisfaction guarantee covers only the areas and tasks included in the original booking. Re-cleaning or touch-up services will be offered at our discretion.

8. Health, Safety, and Environment

We are committed to maintaining a safe and eco-friendly cleaning process. Our staff is trained to follow health and safety protocols, and we use cleaning products that are environmentally safe and non-toxic wherever possible. However, we are not liable for allergic reactions, discoloration, or damage caused by pre-existing conditions of surfaces or materials. Customers are advised to inform us of any sensitivities or special requirements in advance.

9. Property Access and Security

When you book a service, you agree to grant our cleaning professionals safe and timely access to the property. If entry is not possible due to locked doors, incorrect addresses, or other reasons beyond our control, the customer may be charged a full or partial service fee. Our staff members are vetted and trained professionals who follow strict confidentiality and security protocols. We respect your privacy and ensure that your property is treated with care and integrity.

10. Limitation of Liability

Oceanic Cleaning Service shall not be held responsible for indirect, incidental, or consequential damages arising out of the use or inability to use our services or website. Our total liability is limited to the amount paid by the customer for the specific service in question. We are not responsible for damages caused by defective materials, poor surface condition, or any issue not directly related to our service performance.

11. Intellectual Property

All content, text, logos, images, and materials displayed on oceaniccleaningservice.com are the intellectual property of Oceanic Cleaning Service or its licensors. You may not copy, modify, distribute, or reproduce any content from our website without prior written permission.

12. Privacy and Data Protection

We value your privacy. Any personal data collected during bookings or website interactions will be handled in accordance with our Privacy Policy. By using our services, you consent to our data collection and usage practices as described in that policy.

13. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience only. Oceanic Cleaning Service has no control over the content or practices of third-party sites and assumes no responsibility for their policies or actions.

14. Force Majeure

We are not liable for failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, power failures, or transportation issues.

15. Termination of Service

We reserve the right to terminate or suspend access to our services at any time, with or without notice, if we believe there has been a violation of these Terms or any illegal or unethical activity associated with a customer’s account or booking.

16. Indemnification

By using our website or services, you agree to indemnify and hold harmless Oceanic Cleaning Service and its employees, affiliates, and partners from any claims, losses, damages, liabilities, or expenses arising out of your use of the website or breach of these Terms.

17. Updates to Terms

We may update these Terms of Service periodically to reflect changes in our policies, business operations, or legal requirements. All revisions will be posted on this page with the updated effective date. Continued use of our website or services after such changes constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service shall be governed and construed in accordance with the laws of your jurisdiction or the location of Oceanic Cleaning Service’s main operations. Any disputes shall be resolved in the appropriate courts of competent jurisdiction.

19. Disclaimer

While we strive to provide accurate and reliable cleaning services, Oceanic Cleaning Service makes no guarantees regarding the outcomes of any service. Results may vary depending on property condition, materials, and other factors beyond our control.

20. Entire Agreement

These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and Oceanic Cleaning Service regarding your use of our website and services. Any previous agreements, whether oral or written, are hereby replaced.

21. Severability

If any part of these Terms is found to be invalid or unenforceable by a court, the remaining sections shall remain valid and in effect.

22. Contact Information

For any questions or concerns regarding these Terms of Service, please reach out through our official channels as listed on our website oceaniccleaningservice.com.