Privacy Policy for Oceanic Cleaning Service

At Oceanic Cleaning Service (“we”, “us”, or “our”), your privacy is important. This Privacy Policy describes how we collect, use, disclose, store and protect your personal information when you visit our website (oceaniccleaningservice.com) or use our cleaning services (residential, commercial, deep cleaning, etc.). By using our website or engaging our services, you accept the practices described in this Privacy Policy.

Information We Collect

We collect various types of information in connection with your use of our website or services, including the following:

Personal Information: This includes information that identifies or can identify you such as your name, email address, phone number, billing and shipping address (if applicable), cleaning service address, payment information, and any other contact details you provide.

Usage and Device Information: When you visit our website or use our online booking/quote forms, we may automatically collect data about your device (e.g., computer, mobile phone), browser type, IP address, operating system, referral URL, pages visited, time spent, and other diagnostic data.

Service Details: When you request or use our cleaning services, we may collect information about the service location (address), type of service requested, scheduling details, service history (if you are a repeat customer), and any special instructions or preferences you share.

Communication Data: If you contact us via phone, email, chat, or our online forms, we may collect whatever information you provide, such as questions, comments, feedback, images of the location, or other communications.

How We Use Your Information

We use the information we collect for a variety of purposes which include, but are not limited to:

Service Delivery: To process your booking requests or quotes, schedule and perform cleaning services, provide customer support, and fulfil your service contract.

Billing & Payment: To manage invoicing, process payments, issue receipts and refunds, and handle any payment-related tasks.

Customer Relationship Management: To communicate with you about your service, send confirmations, reminders, follow-up messages, and respond to your inquiries.

Personalisation & Improvement: To analyze usage patterns, service preferences, website traffic, and customer feedback so we can improve our website, service offerings, customer experience, and internal operations.

Marketing & Promotions: To send you newsletters, promotional offers, updates about new services, cleaning tips and related content, provided you have opted in to receive such communications. You may opt-out at any time.

Security & Fraud Prevention: To detect and prevent fraudulent activities, protect our customers, validate identities, enforce our terms and policies, and secure our systems and data.

Compliance & Legal Obligations: To comply with applicable laws, regulations, legal processes, audits, and other obligations, including enforcing our terms, defending claims, or investigations.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (for example, web beacons, pixels, local storage) to collect and store information when you visit our site, interact with our services, or receive our communications.

Essential Cookies: These are necessary for our website to operate and enable you to access features such as service quote forms, login (if applicable), scheduling and other functional areas.

Performance & Analytics Cookies: These collect information on how you use the website — which pages you visit, time spent, errors, and how you arrived at our site — to help us improve our website and service offerings.

Advertising & Tracking Cookies: These might be used (with your consent where required) to deliver relevant advertisements, measure ad performance, and track user behaviour across websites.

You may set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website or service may not work properly if cookies are disabled.

Sharing Your Information

We will not sell your personal information to third parties. However, we may share your information under the following circumstances:

Service Providers: We may share your information with trusted third-party providers who perform services on our behalf, such as payment processing, scheduling/booking platforms, customer support, courier/delivery (if applicable), IT support, analytics, marketing platforms, and advertising partners. These service providers are contractually obligated to protect your data and use it only for permitted purposes.

Business Transfers: In the event of a merger, acquisition, reorganisation, sale of assets, bankruptcy or other business transaction, your information may be transferred as part of the business assets. We will endeavour to notify you of such change and update this Privacy Policy accordingly.

Legal Compliance: We may disclose your information if required by law, regulation, court order, subpoena or similar legal process, or to protect our rights, safety, property or customers.

Aggregated & Anonymised Data: We may share aggregated or anonymised data (which does not identify you individually) with third parties for analytical or marketing purposes.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures designed to safeguard your data from unauthorised access, alteration, disclosure, or destruction.

We use industry standard encryption for transmission of sensitive data, secure storage systems, access controls, firewalls and internal policies to protect data. However, no method of transmission over the internet or method of electronic storage is 100% secure; accordingly, we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes (such as resolving disputes, enforcing our terms, legal compliance or maintaining historical records).

After the retention period ends, we will securely delete, anonymise or destroy your data in accordance with our internal policies and applicable laws.

Your Rights & Choices

Depending on your jurisdiction and applicable laws, you may have rights regarding your personal information. These rights may include:

Access: You may request a copy of the personal information we hold about you.

Correction: You may ask us to correct or update inaccurate or incomplete information.

Deletion: You may request the deletion of your personal data, subject to legal or contractual obligations.

Restriction: You may request we restrict certain uses of your personal data.

Objection: You may object to certain processing of your data, including profiling or direct marketing.

Portability: Where applicable, you may request that we provide your data in a structured, commonly used, machine-readable format.

Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time. Note that withdrawal of consent will not affect the lawfulness of processing before you withdraw.

To exercise your rights or make a request, please contact us (via email or phone, as available on our website). We will respond within the timeframe required by applicable law.

Children’s Privacy

Our website and services are not directed to children under thirteen (13) years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child under 13, please contact us and we will take steps to delete that information.

International Data Transfers

Your information may be processed in or transferred to countries other than your country of residence, including countries that may have different data protection rules than in your jurisdiction. By using our website or services, you consent to such transfers, where permissible under applicable law.

We will take reasonable steps to ensure that your data receives equivalent protection in such jurisdictions, and we implement appropriate safeguards to the extent required by law.

Third-Party Links and Services

Our website may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third-party sites. We recommend you review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, regulatory requirements, technology or services. We will post any changes on this page and update the “Effective Date” below. Your continued use of our website or services after changes are posted constitutes your acceptance of those changes.

Effective Date

This Privacy Policy is effective as of October 24, 2025. We encourage you to check this page regularly for updates.